2016 Volunteer Committee Descriptions
18th Green Hospitality: Manage the day-to-day operations of the Corporate Hospitality facilities with “110% customer satisfaction approach.” The main responsibility of this committee is the constant and consistent satisfaction of our hospitality patrons and sponsors through customer service. Volunteers will assist corporate sponsors in hospitality areas by checking proper credentials, meet and greet, oversee general flow and provide information and customer service to corporate guests. Volunteers will also assist in the general upkeep and appearance of the facility. Assignments may also include Champions Club, Patriots’ Outpost and other venues throughout the course. Thursday through Sunday shifts only.
Admissions - to include one or more of the following assignments: Wednesday through Sunday shifts only.
Bag Check: Check in and log prohibited items at the admissions gate.
Ticket Sales: Sell tickets at the gate to spectators and provide general information. Assist security with checking spectator credentials. Money handling experience preferred.
Will Call: Organize and manage the pickup location for credentials during Tournament week. Assist with sorting and distribution of credentials at gate.
Ambassadors: Volunteers will act as greeters and welcome general spectators and corporate clients to the Tournament and provide directory assistance and general information to spectators such as restroom and concession stand locations, lost and found and corporate hospitality locations.
Champions Club: Manage the day-to-day operations of the Champions Club with “110% customer satisfaction approach.” The main responsibility of this committee is the constant and consistent satisfaction of our hospitality patrons and sponsors through customer service. Volunteers will assist guests and corporate sponsors in hospitality areas by checking proper credentials, meet and greet, oversee general flow and provide information and customer service. Volunteers will also assist in the general upkeep and appearance of the facility. Assignments may also include 18th Green Hospitality, Patriots’ Outpost and other venues throughout the course. Thursday through Sunday shifts only.
Golf Carts: Volunteers will manage inventory, distribution and collection of golf carts during Tournament week. Assist in the management of overall cart procedures and plan as designated by Tournament office. Shifts prior to Tournament week are also available.
Honorary Observers: Assist in registering our Sponsor’s guests that have been granted access “behind the ropes.” Volunteers will escort the Honorary Observer to the appropriate tee in a timely fashion and communicate all the relevant rules associated with the program. Thursday through Sunday shifts only.
Marshals: Volunteers will assist Tournament Security and help manage the flow of spectators during Tournament to ensure continuity of play, gallery safety and the safety of the PGA TOUR professionals. Volunteers ensure that players are not disturbed during play and enforce golf etiquette and security amongst the spectators. Volunteers are responsible for keeping spectators behind the ropes and players and officials inside the ropes. They are stationed at each tee, landing areas, putting greens and crossovers. Training is provided. Wednesday through Sunday shifts only.
Mobile Device Task Force: The Mobile Device Task Force will be comprised of a group of volunteers who will implement the Mobile Device Policies set forth by the PGA TOUR. Volunteers will walk the golf course or be stationed in certain areas reminding spectators to please use their mobile devices in specified locations. Devices may include cell phones, cameras, video cameras and PDA’s. They will be working in conjunction with the Marshals as well as on site security. Training is provided. Thursday through Sunday shifts only.
Patriots’ Outpost: Formerly known as Public Safety Appreciation Station. Volunteers will assist with greeting and welcoming guests. They will also ensure that all persons entering this facility have the proper credentials. Volunteers will also assist in the general upkeep and appearance of the facility. Thursday through Sunday shifts only.
Player Transportation: Volunteers meet and greet Professional Players, PGA TOUR officials and VIP guests at airport and transport them to hotels and golf course. Volunteers will be on call during Tournament week to transport players, officials and guests to various locations. Must be over 25 years old and have a license in good standing. Shifts begin on Friday prior to Tournament Week.
Practice Range: Assist in setting up the practice facility and keeping each station supplied with golf balls and tees. Assist the club staff with the cleaning, sorting and picking of range balls. Volunteers will also monitor and enforce access to practice areas to authorized persons only (players, caddies, approved media and vendors).
Pro Am: Volunteers will assist amateurs and professionals to ensure that they have the best experience possible. Volunteers will be involved in many aspects of player and caddie registration. Shifts are also available for the Tough Day Challenge to be held on the Monday after Tournament week. Wednesday and Monday (after Tournament week) shifts only.
Professional Caddie Services: Assist the Caddie Master with caddie registration for all professional caddies, issuing and collecting caddie bibs and any other general needs of the professional and amateur caddies. Volunteers will also assist in the general upkeep and appearance of the Caddie Tent.
ShotLink Reporters: (formerly known as Laser Reporters)Shotlink reporters are responsible for recording every golf shot during play. This information is measured using a range finder-type device and then recording the information into a small phone-like device. A measuring tool is setup at each fairway and green locations. Volunteers work in teams of two to capture all necessary information. Classroom and hands on training is provided for both fairway and green measuring tools. Classroom training is offered on the Saturday before the tournament. Hands-on training is provided during the Wednesday Pro-Am so that you can try out the measuring tools on actual golf shots. Volunteer are needed Thursday through Sunday. Thursday and Friday volunteers may choose to work half day or full day shifts. The morning shift on Thursday and Friday is 6 am to 1 pm; the afternoon shift is 11 am to 6 pm. Only full day shifts are available on Saturday and Sunday; these shifts are typically 6 hours and are scheduled based on the weekend play format. Volunteer should be able to stand for long periods of time and have good eyesight. If you have cataracts, you may have difficulty using the equipment when the sun is in your eyes. Green side positions require that you climb into a tower that is 6 to 8 feet off the ground.
Shuttles & Parking: Operate and control proper access and flow to all parking areas. Supervise organization that staffs the parking lots to make sure plans are being followed and traffic is flowing properly. Assist with informing spectators of prohibited items list. Maintain informational rider log. Shifts begin on Sunday prior to Tournament week.
Special Events: Support the execution of all major Tournament social functions, both off-season and during Tournament week. Events may include Pro-Am pairings party, Clark County School District Day, Women’s Day and all post-round parties at The Hill. Support roles will include sponsor and spectator meet and greets, on-site registration management, set up of parties and functions and general customer service. Assignments may also include Honorary Observers and/or Pro Am
Special Guest Services: Provide cart transportation for disabled spectators to and from the main entrance to designated areas on the golf course.
Standard Bearers: Accompany each group of professionals during play and display their scores in relation to par on a cumulative basis. You must be able to walk all 18 holes and carry a standard (weight approximately 5 to 7 pounds.) Young adults, ages 13- 18, may volunteer for this committee on approval of committee chairman. Wednesday through Sunday shifts only.
Supply Distribution: Assist in the distribution of all Tournament materials during Tournament week and weeks leading up to event. Volunteer will assist in the receipt and distribution of spectator information and incoming materials for the players or caddies. In addition must maintain and distribute supplies, refreshments and water for players, caddies and volunteers during the Tournament. HEAVY LIFTING IS REQUIRED, VERY ACTIVE DUTY. Shifts prior to Tournament week also available.
The HILL/Public Venue Hospitality: Manage the day-to-day operations of the various venues on site with “110% customer satisfaction approach.” The main responsibility of this committee is the constant and consistent satisfaction of our hospitality patrons and sponsors through customer service. Volunteers will assist guests in hospitality areas by checking proper credentials, meet and greet, oversee general flow and provide information and customer service. Volunteers will also assist in the general upkeep and appearance of the facility. Assignments may also include 18th Green Hospitality, Champions Club, and Patriots’ Outpost. Thursday through Sunday shifts only.
Uniform Distribution: Inventory and distribute volunteer apparel and credentials. Duties will include the management of uniform distribution area, apparel exchanges, sale and returns. Shifts begin on Thursday, PRIOR to Tournament week.
Vendor Host Services: Under the direction of the Tournament Operations Division and in connection with the Sales team; to provide service and support to the Vendors and Nonprofit organizations. Specifically, the committee will coordinate the on boarding and off boarding of Vendors for the set up and tear down of their assigned venues. Additionally, to act as the front line contact to all vendors and provide world class customer service throughout the Tournament to exceed all needs and expectations. The committee member will need to have the ability to lift up to 40 pounds comfortably and have excellent verbal skills.
Volunteer Hospitality: Keep the volunteer hospitality center, known as Volunteer Village, open and available to all volunteers during Tournament week. Ensure beverages and food items are available for uniformed volunteers working each day. Volunteers with work closely with the Supply Distribution Committee to make sure that the Volunteer Village is stocked at all times with appropriate materials and supplies. Volunteers will assist in the general upkeep and appearance of the Volunteer Village.
Walking Scorers: Accompany each group of players and input scores and statistics into a PGA TOUR supplied hand held computer. All scorers will also be equipped with radios to communicate with the TOUR scoring truck. Shifts are approximately 5 hours and each volunteer will be given a tee time. It is essential to have knowledge of golf, golf etiquette, and be in good physical condition with the ability to walk 18 holes at a pace to keep up with the players. To be eligible for this committee you must attend training which is held the Saturday before Tournament and be able to work at least 2 days during the week (Wednesday – Friday). VERY ACTIVE DUTY. Assignment to this committee is at the discretion of the committee chairman. Wednesday through Sunday shifts only.